Privacy Policy

Effective Date: Oct 31, 2024

At festiveexpress.ca, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect personal information when you:

• Place an order.

• Subscribe to our newsletter.

The information we collect includes:

• Name

• Email address

• Mailing address

• Phone number

• Payment information (processed securely via Stripe)

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.

• Communicate with you about your orders.

• Provide you with updates and promotions (if opted in).

3. Sharing Your Information

We only share your information with trusted third parties necessary to process your order, such as:

• Delivery companies.

• Payment processors (e.g., Stripe).

We do not sell or rent your personal information.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required by law.

5. Security

We implement a variety of security measures to maintain the safety of your personal information.

6. Your Rights

You have the right to:

• Access your personal information.

• Request correction or deletion of your information.

• Opt out of marketing communications.

For any inquiries, contact us at support@festiveexpress.ca.

Terms of Service

Effective Date: Oct 31, 2024

These Terms of Service govern your use of Festiveexpress.ca. By accessing or using our site, you agree to comply with and be bound by these terms.

1. Products and Services

Festiveexpress.ca provides Christmas tree delivery services to customers within Toronto. Prices, availability, and delivery options are subject to change without notice.

2. Orders and Payment

All orders must be paid in full at the time of purchase. We accept major credit cards and payments through Stripe. Once an order is placed, you will receive an email confirmation.

3. Delivery Policy

Our team delivers to the Toronto area only. Delivery dates are selected at checkout, and we strive to meet those dates. However, unforeseen circumstances (e.g., weather) may cause delays.

4. Refund and Return Policy

• Cancellations: Cancellations must be made within 48 hours of placing the order for a full refund.

• Returns: Due to the perishable nature of Christmas trees, all sales are final. If there is an issue with your tree, please contact us immediately.

5. Use of the Site

You agree to use the site only for lawful purposes and not engage in activities that could harm or interfere with the site’s functionality.

6. Limitation of Liability

Festiveexpress.ca is not liable for any damages resulting from the use of our website or services, including but not limited to delivery delays or product defects.

7. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page, and it is your responsibility to review them.

For any questions, contact us at support@festiveexpress.ca.

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